plushy Privacy Policy

This Privacy Policy explains what personal information plushy collects from Philippines members, how it is used and protected, and what rights you have regarding your data.

Last updated: 2025

1. Information We Collect

When you register and use the plushy platform, we collect several categories of personal and technical information. Understanding what we collect helps you make informed decisions about your account.

Account and identity information: When you create an account, we collect your name, date of birth, email address, phone number, and a copy of identity documents during verification. This information is required to comply with age verification obligations and to process Philippine Peso (₱ PHP) transactions securely.

Payment and transaction data: All financial activity on plushy is conducted in Philippine Peso. We record deposit and withdrawal amounts, transaction timestamps, and the payment methods you use — including local e-wallet identifiers and mobile banking references. We do not store full payment card numbers on our servers.

Device and browser data: We automatically collect technical data including your IP address, device type, operating system, browser version, and screen resolution. This data helps us optimize the mobile experience and detect unusual account activity.

Usage data: We collect logs of how you interact with the platform — pages visited, games played, session duration, and navigation paths. This is used to improve platform performance and personalize your experience.

Cookies: plushy uses cookies and similar tracking technologies. Details are covered in Section 3 below.

2. How We Use Your Information

Personal data collected by plushy is used only for legitimate purposes directly related to operating the platform and serving Philippines members. Specifically, we use your information to:

  • Verify your identity and confirm you meet the minimum age requirement of 18 years;
  • Process deposits and withdrawals in Philippine Peso through your verified payment channels;
  • Maintain account security, detect fraud, and flag suspicious transactions for review;
  • Comply with applicable Philippine laws and regulatory requirements, including anti-money laundering obligations;
  • Provide customer support and respond to account inquiries submitted through logged-in channels;
  • Send account-related communications, including transaction confirmations, security alerts, and policy updates;
  • Improve the platform based on aggregated, anonymized usage patterns;
  • Administer the VIP loyalty program and apply promotional benefits to eligible accounts.

We do not use your personal data for unsolicited third-party marketing, and we do not sell or rent your information to external parties for advertising purposes.

3. Cookies and Tracking Technologies

plushy uses cookies — small text files stored on your device — to support core platform functions and improve your browsing experience. Cookies are used for the following purposes:

  • Session cookies: These keep you logged in during your visit and are deleted when you close your browser;
  • Functional cookies: These remember your preferences, such as language settings and navigation history within the session;
  • Analytics cookies: These collect anonymized data about how the platform is used, helping us identify slow-loading pages or navigation issues on mobile devices;
  • Security cookies: These help detect and prevent fraudulent account access.

Most browsers allow you to manage or block cookies through their settings. Disabling all cookies may affect the functionality of the platform, particularly account login and session management. By continuing to use the plushy platform, you consent to the use of cookies as described in this section.

4. Data Storage, Retention, and Security

Personal data collected by plushy is stored on secured servers. We apply technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls limiting who can view sensitive account information, and regular security reviews.

Your data is retained for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory guidelines — typically to fulfill anti-money laundering record-keeping obligations. When data is no longer required, it is securely deleted or anonymized.

In the event of a data breach that poses a risk to your rights and interests, plushy will take appropriate steps to contain the breach and notify affected members in accordance with applicable Philippine data protection law.

5. Sharing Data with Third Parties

plushy does not sell your personal information. We may share limited data with third parties only in the following circumstances:

  • Payment processors: To facilitate deposits and withdrawals in Philippine Peso, we share necessary transaction data with local e-wallet providers and mobile banking services. These providers operate under their own privacy policies and are required to handle data securely;
  • Identity verification services: To confirm age and identity during account registration, we may share document copies with verification service providers operating under strict confidentiality agreements;
  • Regulatory and legal requirements: We may disclose account or transaction information to Philippine government agencies, law enforcement, or regulators when required by law, court order, or regulatory directive;
  • Platform service providers: We work with technical partners who assist with hosting, security monitoring, and analytics. These partners are contractually restricted from using your data for any purpose beyond providing services to plushy.

No personal data is shared with third-party advertisers or external marketing networks.

6. Your Rights, Minor Protection, and Policy Updates

Your data rights: As a Philippines-based user, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and request deletion of data that is no longer necessary — subject to our legal retention obligations. To exercise any of these rights, contact the support team through your logged-in account. We will respond within a reasonable timeframe.

Minor protection: The plushy platform is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If we discover that data has been collected from a minor, the account will be closed immediately and the data deleted. If you believe a minor has registered an account, please notify support through the logged-in account channel promptly.

Policy updates: This Privacy Policy may be updated periodically to reflect changes in our practices, platform features, or legal requirements. When material changes are made, a notice will be displayed within the platform. The date at the top of this page reflects the most recent revision. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

Contact and support: For any questions about this Privacy Policy or how your data is handled, visit the FAQ page for common answers, or contact the support team directly through your plushy account after logging in. Support is available to assist with data access requests, corrections, and any privacy-related concerns from Philippines members.

Questions About Your Data or Account?

The FAQ section covers common questions about account security, data use, and your rights as a Philippines member. Log in to your plushy account to submit a data request or contact support directly.

Log In to My Account Visit the FAQ